Grameenphone officially introduced e-Registration service for its customers in an effort to further digitalize its services.
The process was introduced to media at an event arranged at GP Lounge, Gulshan. Brig. Gen. Shahriar Ahmed Chowdhury, BGBMS, NDC, PSC, Director General, System & Service, of BTRC was present as Chief Guest. Yasir Azman, Deputy CEO, and Mahmud Hossain, CCAO, of Grameenphone, among others, were also present on the occasion.
e-Registration removes the need to fill up any paper-based Subscriber Application Form (SAF) and introduced a paperless SIM registration process. Under the new process a customer needs only to share his/her name, ID number, date of birth, present address and fingerprint with the retailer when purchasing a new SIM. The process is expected to further strengthen the security of customers’ personal information.
Yasir Azman, Deputy CEO and CMO of Grameenphone, stated, ‘This system will not only make the lives of the customers easier through a systematic process but will also be beneficial for the telecom ecosystem moving towards further digitization. And not to mention, it will also contribute to the environmental preservation in the long run.’
Initially, the e-Registration process will only be applicable for new SIM sales only. Gradually the process will also be applicable for ownership transfer (Consumer, Corporate), dual claims, death case settlements, MNP, and address updates, etc.
The whole process is free of cost for the customer. However, the price of a new connection or any relevant service charges will be applicable. In case of biometric information (Date of Birth/Fingerprint) mismatch against NID/Smart card, the new SIM will not be activated and registered.