India Virtual Hospital handholds patient even after return to their homeland

Abdullah Mahmud of Afghanistan is getting ready to go back to his country or ‘watan’ as he calls it, after surgery for colon cancer in India. He is weak but definitely on the path to recovery – and he knows it.

He is full of thoughts – of gratitude to India Virtual Hospital (IVH) which helped him reach India, informed him about the best available treatment —- from selecting the city, doctor, hospital, guesthouse, negotiating the treatment package to admission, counseling and being available throughout the treatment journey. He needs to talk to the doctor in detail one last time before he leaves.

The doctor arrives. Abdullah Mahmud pays his respects. The doctor smiles and tells him he is happy for Abdullah’s recovery. But back in Afghanistan, Abdullah would have to take medication regularly and undergo certain tests and check-ups at regular intervals to see that the medical condition does not recur. That worries Abdullah because he is not highly literate and so could mess up on the medication. Not to worry, tells the doctor to Abdullah.

The Hospital Companion of India Virtual Hospital (IVH) who was with Abdullah all through his journey to India, to the hospital, and during his stay at the hospital, will do the needful even after Abdullah goes back home. The Hospital Companion will call Abdullah or message him at the right time so that none of the medication or medical check-ups are missed. At the initial stages of Abdullah’s contact with IVH, he had been told that the Hospital Companion will be with him throughout the stay in India, and beyond. Now that the doctor reiterated this, Abdullah was satisfied.

Says Swadeep Srivastava, Managing Partner, India Virtual Hospital, “IVH is committed to holding the hands of all patients who travel to India on its advice. And that commitment spans their stay in India and even after they return to their homeland. In Abdullah’s case too, this commitment held true. So, Abdullah, the doctor and the Hospital Companion sat together and drew up a schedule of things Abdullah and the Hospital Companion had to do in the coming days. The Hospital Companion or someone from IVH would remind Abdullah, at the right time, of the medicines that he had to take, through SMS, WhatsApp, and email. So, the chances of Abdullah missing out on the advice were minimal. As for tests and medical check-ups, either the Hospital Companion or someone from IVH would call up Abdullah to remind him of his tests.”

IT’S TIME TO TRUST DOC

Looking for an expert medical opinion from the most experienced doctors? Worry no more. India Virtual Hospital has launched its innovative service, Trust Doc, which is India’s 1st technology-driven Specialised Treatment Opinion platform by Industry Veterans like Government-Retired Super-Specialists (Ex-AIIMS, PGI etc.). An unbiased and neutral platform comprising super specialists especially government-retired doctors from prestigious institutions like AIIMS, PGI, Armed Forces, Trust Doc provides expert treatment opinion for over 20+ specialties. Patients and their family members can get the treatment opinions from the best & most experienced doctors from the comfort of their homes, without the hassles of traveling to a bigger city.

Like Abdullah, there are hundreds of international patients who are being guided and counseled throughout their treatment journey by IVH improving their overall experience. IVH is Asia’s unique Patient Services Platform for medical travelers and now its services are available to people of Bangladesh. Being a specialized Medical Concierge Service addressing the needs of international Patients looking for medical treatments in Indian Hospitals and Health Care Centres, IVH intelligently uses technology to bridge the services gap.

“An unbiased and neutral platform comprising doctors, healthcare professionals, patient guides on board, IVH helps ease plan procedures, coordinates with the expert medical team to ensure that all hospital and surgical requirements are satisfied, facilitates all consultations, communication, activities, and events, provides support and reassurance to the patient and his family and friends, and also manages all post-surgery recovery needs and services,” adds Srivastava.

It’s now 90 days since Abdullah returned to his ‘watan’. He is being informed of all medical doses at the right time as promised by IVH. Abdullah feels content – he’s had a good deal, the surgery by the best of doctors in the world at about a tenth of the cost charged by a hospital in the West, and IVH, along with the Hospital Companion, who continue to remain deeply concerned of and committed to his welfare. That’s a far cry from the desperation Abdullah had felt when he was first diagnosed with colon cancer. He praises God.

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This article has been posted by a News Hour Correspondent. For queries, please contact through [email protected]
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