Air New Zealand has been named both International Airline of the Year and Domestic Airline of the Year at the fifth annual Roy Morgan Customer Satisfaction Awards.
The awards recognise businesses that lead their respective industries in customer satisfaction and are determined by the feedback of more than 13,000 New Zealand consumers through the Roy Morgan Single Source survey carried out throughout the year.
Air New Zealand General Manager Customer Experience Carrie Hurihanganui says the awards reaffirm the relentless focus the airline places on customer experience.
“We operate in one of the world’s most competitive industries and delivering a seamless experience to our customers, irrespective of where on our network they are travelling, is something we pride ourselves on.
“We have been very focused on enhancing our customers’ journeys, including making substantial investments in new aircraft, new and refreshed lounges, and innovative technology.
“It’s great to see these efforts being recognised by our customers.”
The awards were presented at a ceremony in Auckland last night.